Effective June 20th, 2026
These Terms govern the SMS/text messaging program (the “Program”) operated by Integrated Cloud Solutions, LLC (“ICS,” “we,” “us,” or “our”). By consenting to receive text messages from ICS as described below, you agree to these Terms.
1. Program description
ICS sends operational, account-related text messages to clients and their authorized contacts. Message types include:
- Identity and security verification (one-time passcodes / identity confirmation)
- Service and support ticket updates and notifications
- Appointment and technician ETA / scheduling reminders
- Account, outage, and maintenance alerts
We do not send marketing or promotional text messages under this Program.
2. How you opt in (consent)
You consent to receive text messages from ICS by either:
- Providing your mobile number and agreeing to receive SMS in your ICS service agreement or onboarding documentation; or
- Providing verbal consent to an ICS representative, which we record in our systems.
Consent to receive text messages is not a condition of purchasing any goods or services.
3. Message frequency
Message frequency varies based on your account activity, service requests, and verification needs.
4. Cost
Message and data rates may apply, according to the terms of your mobile carrier plan. ICS does not charge for the messages themselves.
5. Opting out
Reply STOP to any message to unsubscribe at any time. After you send STOP, we will send a one-time confirmation and will stop sending Program messages to that number.
6. Getting help
Reply HELP for help, or contact us at (317) 469-9900 or support@ics-help.com.
7. Delivery
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to transmission by your mobile carrier and is not guaranteed.
8. Supported carriers
Program messages may be sent from (317) 469-9900. The Program is supported by major U.S. wireless carriers, subject to carrier availability.
9. Privacy
Information you provide in connection with the Program is handled in accordance with our Mobile Messaging Privacy Policy.
10. Changes to these Terms
We may update these Terms from time to time. Material changes will be posted on this page with a revised effective date.
Contact
Integrated Cloud Solutions, LLC
11810 Technology Dr, Fishers, IN 46038
(317) 469-9900 · support@ics-help.com